Shipping Policy

Last Updated: September 13, 2026

At Body And Soul, we work to make sure your order reaches you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Body And Soul, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship orders to addresses within India.

Shipping availability may depend on the serviceability of your location and the availability of our delivery partners.

If your location is not serviceable, we may contact you to discuss an alternative delivery address or an appropriate solution.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, product launches, holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been dispatched, you will receive available shipping or tracking information through the contact details provided at checkout.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location.

Delivery times are estimates and may vary due to:

• Your delivery location

• Courier service availability

• Weather conditions

• Public holidays

• High order volumes

• Transportation delays

• Incorrect or incomplete address information

• Circumstances beyond our reasonable control

Remote and difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Body And Soul may offer:

• Free shipping promotions

• Discounted shipping

• Location-specific shipping offers

• Minimum-order-value free shipping

The shipping charge applicable to your order will be the amount displayed at checkout.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link where available.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the delivery partner.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

• Name

• House/Flat/Shop number

• Street/locality

• City

• State

• PIN code

• Phone number

Body And Soul is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We will try to accommodate the request, but changes may not be possible once the order has been processed or dispatched.

7. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If you are unavailable during delivery, please coordinate with the delivery partner to arrange a suitable delivery attempt where possible.

If an order is returned to us because of repeated unsuccessful delivery attempts, an incorrect address, an unreachable phone number, or refusal to accept the shipment, additional shipping charges may apply for re-shipment.

8. Delayed or Lost Shipments

Although we work with reliable delivery partners, unforeseen delays may occasionally occur.

If your shipment appears to be significantly delayed or lost, please contact us at:

Email: bodyandsoul094@gmail.com
Phone: +91 7600034708

We will coordinate with the applicable delivery partner and make reasonable efforts to assist you.

Delivery delays caused by circumstances outside our reasonable control may not be considered a failure by Body And Soul to fulfill its obligations.

9. Damaged Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend:

1. Taking clear photographs or videos of the package before opening it.

2. Recording an unboxing video where possible.

3. Contacting Body And Soul as soon as possible.

4. Providing your order number and relevant photographs/videos.

If the product inside is damaged or incorrect, please refer to our Return & Refund Policy for applicable return or replacement procedures.

10. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Customer name

• Contact information

• Photographs/videos of the package and product received

• Description of the issue

After verification, we may arrange an appropriate replacement, exchange, or refund in accordance with our Return & Refund Policy.

11. Cash on Delivery

Where Cash on Delivery (COD) is available, eligible customers may select COD during checkout.

COD availability may depend on your location, order value, delivery partner, and other applicable conditions.

Body And Soul reserves the right to restrict COD availability for certain orders or locations.

12. Multiple Products in One Order

If your order contains multiple products, we may ship the products together or in separate shipments depending on product availability, warehouse processing, and logistics requirements.

If an order is split into multiple shipments, you may receive separate tracking information.

13. Orders Returned to Sender

An order may be returned to Body And Soul if:

• The delivery address is incorrect or incomplete.

• The customer cannot be contacted.

• Delivery attempts are unsuccessful.

• The customer refuses the shipment.

• The delivery location is not serviceable.

• Other circumstances prevent successful delivery.

If you would like the order to be shipped again, additional shipping charges may apply.

14. International Shipping

At present, Body And Soul ships orders within India unless international shipping is specifically made available on our website.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import-related costs may apply and will be communicated where applicable.

15. Changes to This Shipping Policy

Body And Soul may update this Shipping Policy from time to time to reflect changes in our delivery partners, shipping services, business operations, or applicable laws.

Any updates will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Body And Soul

Phone: +91 7600034708
Email: bodyandsoul094@gmail.com

We appreciate your trust in Body And Soul and will do our best to ensure your order reaches you safely and smoothly.