Refund policy

Return & Refund Policy

Last Updated: September 13, 2026

At Body And Soul, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a damaged or defective product.

  • You received the wrong product, size, or color.

  • The product received is materially different from what was ordered.

  • The product meets our applicable return and exchange conditions.

To be eligible for a return, the product must generally:

  • Be unused and unworn.

  • Be unwashed and free from stains, odors, or damage caused after delivery.

  • Have the original tags and labels attached.

  • Be returned in its original packaging, where applicable.

  • Include the original invoice/order details where required.

Products that do not meet these conditions may be refused for return or exchange.

2. Return & Exchange Period

Return or exchange requests must be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted.

We recommend inspecting your order immediately after delivery and contacting us as soon as possible if there is any issue.

3. How to Request a Return

To request a return or exchange, please contact us at:

Email: bodyandsoul094@gmail.com
Phone: +91 7600034708

Please provide:

  • Order number

  • Customer name

  • Phone number or email used for the order

  • Reason for return or exchange

  • Clear photographs/videos of the product, if applicable

For damaged, defective, or incorrect products, we may request photographs or an unboxing video to verify the issue.

Once your request is reviewed, we will inform you whether the return or exchange has been approved and provide the next steps.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide clear photographs and/or videos showing the issue and the product packaging.

If the issue is verified and the return is approved, we may offer:

  • A replacement product, subject to availability; or

  • An exchange; or

  • A refund, where applicable.

We may require the product to be returned before issuing a replacement or refund.

5. Size & Fit Issues

If you have ordered the wrong size, you may request an exchange within the applicable return period, provided that the product meets our return conditions.

Size exchanges are subject to product availability.

Please check the size chart provided on the product page before placing your order.

If the requested replacement size is unavailable, we may offer an alternative solution at our discretion.

6. Non-Returnable Products

Certain products may not be eligible for return or exchange, including:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or labels.

  • Products returned without the required packaging.

  • Products showing signs of use, stains, perfume, makeup, or other damage.

  • Products returned after the applicable return period.

  • Customized or personalized products, where applicable.

  • Products specifically identified as non-returnable on the product page.

7. Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the order, subject to the applicable payment provider's processing time.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

8. Refund Amount

For an approved return, the refundable amount may depend on the reason for the return and the applicable terms of the order.

Where the return is due to a verified defect, damage, or incorrect product supplied by Body And Soul, we may provide an appropriate refund or replacement.

For customer-requested returns, any applicable shipping, handling, or other charges may be deducted from the refundable amount where permitted and disclosed.

9. Shipping & Return Charges

If the return is due to a verified manufacturing defect, damaged product, or incorrect product sent by us, Body And Soul may cover the applicable return shipping cost.

For other eligible returns or exchanges, return shipping charges may be the responsibility of the customer.

Any applicable charges will be communicated during the return process.

10. Exchanges

We offer exchanges for eligible products subject to:

  • Product availability

  • The product meeting our return conditions

  • The exchange request being submitted within the applicable return period

Only products purchased directly through our website or eligible Body And Soul sales channels may qualify for exchange under this policy.

11. COD Orders

For Cash on Delivery (COD) orders, any approved refund will generally be processed through an available electronic refund method after the required details are provided and verified.

We may request accurate bank account or other payment details required to process the refund.

12. Failed Delivery or Refused Orders

If an order is returned to us because the customer was unavailable, provided an incorrect address or phone number, or refused delivery, additional shipping or handling charges may apply to any subsequent re-shipment.

For COD orders that are repeatedly refused or returned, Body And Soul reserves the right to restrict or refuse future COD orders.

13. Return Inspection

All returned products are subject to inspection.

Approval of a return or refund is not automatic simply because a return request has been submitted.

If the returned product does not satisfy the conditions of this policy, we may reject the return and send the product back to the customer.

14. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed, shipped, or handed over to the delivery partner.

If an eligible cancellation is approved, any refund will be processed according to the applicable payment provider's processing timelines.

15. Policy Changes

Body And Soul reserves the right to modify or update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

We recommend reviewing this policy before making a purchase.

16. Contact Us

For return, exchange, cancellation, or refund-related questions, please contact us:

Body And Soul

Phone: +91 7600034708
Email: bodyandsoul094@gmail.com

We are committed to making your shopping experience with Body And Soul as smooth and convenient as possible.